Finances and Insurance

We believe that quality dental care should be available to all children. We also believe that finances should not be a barrier to your child receiving dental care. Your child's treatment plan will include a breakdown of all applicable fees and we will inform you of all costs before treatment is provided. Fees may be paid by cash, credit card or debit card.  We expect that fees will be paid, in full, at the time the services have been rendered.   Because of the special nature of  sedation appointments, parents are expected to reserve this time for their child by paying the sedation fee at the time they book their child's sedation appointment. To book a hospital appointment, we require parents to pay an administrative fee to reserve operating room time for their child. We also require that parents pay the full cost of their child's dental treatment two weeks PRIOR to the hospital appointment. Making this payment before treatment effectively reserves time with our dental team in the operating room in hospital. We consider this to be directly comparable to booking an air ticket for travel or booking a holiday.  In these cases, prepayment is also required. 

The College of Dental Surgeons of British Columbia establishes a fee guide for Certified Specialists in Pediatric Dentistry each year and our fees are based on that foundation to reflect our specialty training and focus. This reflects the years of additional education and training beyond that received by general dentists which Dr. Milnes and Dr. Farquhar have obtained in order to earn the certification "Certified Specialist In Pediatric Dentistry".

We understand that you hope to receive all of the dental insurance benefits to which you are entitled and we will do our best to help you to do so. We will accurately record information after each appointment and submit it to your carrier for reimbursement. The cheque will come directly to you since the fees will have been paid to us at the time of service. Should you like a duplicate of the claim form, we would be happy to provide it. Should your insurance carrier fail to reimburse you within 30 days of the date of service you should contact them directly.

Please note that we do NOT accept assignment of your insurance benefits to our office.  The Canadian Dental Association and the College of Dental Surgeons of British Columbia recommend that your insurance money is returned to you, not to the dentist. Your insurance money is your benefit, not ours. 

Please see the page in this section which explains how we handle private dental insurance policies. Click on the LINK entitled Insurance Policies UNDER Finances and Insurance.