Core Values and Promises to Our Patients

We will treat our patients and their parents or caregivers and each other with the utmost respect at all times no matter what the circumstances.

We will be honest with our patients, their parents or caregivers and with each other at all times.

We will strive to hear, always, what our patients and their parents or caregivers tell us. If we do not understand we will seek clarification before proceeding any further.

This practice, at all times, will be a safe and secure environment for children without exception – we will never knowingly put any child at risk of harm or injury.

We will take the time we require to examine each child, diagnose his/her condition and plan their treatment comprehensively.

Standards of Care will never be compromised no matter what the circumstances.  If we cannot provide the most appropriate care comfortably or safely we will stop treatment and make alternative arrangements.

Our first priority will be to encourage and develop healthy attitudes and behaviours in our patients and their families toward oral health and prevention of disease.

We will always strive to be on the cutting edge of pediatric dentistry offering evidence-based and scientifically valid treatment choices. All staff will ensure that they are always learning for the benefit of our patients.

We will not commence treatment for any child until the expectations of families and this practice have been addressed and a plan has been mutually developed and agreed to that addresses behaviour, treatment and finances.